Any Capitalized terms used but not defined herein shall have the meaning assigned to them
under the Terms of Use which govern your use ofour website www.mrbazzar.com (the “Website”
)and our ‘Mr.Bazzar’ application for mobile and handheld devices (the “App”). The Website and
the App arejointly referred to as the “Platform”.
collect a penalty of 100% of the Order amount for breach of contract terms as a
compensation for the damages suffered by Mr.Bazzar, with a right to either not to
refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s
subsequent Order in case his/her Order is postpaid, to compensate the Merchants and
PDPs.
in the event if the address provided by Buyer is either wrong or falls outside the
delivery zone;
failure to contact Buyer by phone or email at the time of delivering the Order
booking;
failure to deliver Buyer Order due to lack of information, direction or authorization
from Buyer at the time of delivery; or unavailability of all the items ordered by Buyer at the time of booking the Order; or
unavailability of all the items ordered by Buyer at the time of booking the Order.
However, in the unlikely event of an item in an Order being unavailable, Mr.Bazzar will
contact the Buyer on the phone number provided to us at the time of placing the
Order and inform Buyer of such unavailability. In such an event Buyer will be entitled
to cancel the entire Order and shall be entitled to a refund to an amount upto 100%
of the Order value.
In case of cancellations for the reasons attributable to Mr.Bazzar or the Merchant or
PDP,
Cancellation: As a general rule the Buyer shall not be entitled to cancel his/her Order
once placed. If the Buyer cancels his/her Order, Mr.Bazzar shall have a right to collect the
Buyer 100% of the Order amount as the cancellation fee, with a right to either not to
refund the Order value in case the Buyer’s Order is prepaid or recover from the Buyer’s
subsequent Order(s) in case Buyer’s Order is postpaid, to compensate the Merchants
and PDPs.
fee for the Orders constrained to be cancelled by Mr.Bazzar for reasons not attributable to
Mr.Bazzar or Merchant, including but not limited to:
in the event if the address provided by the Buyer is either wrong or falls outside the
Mr.Bazzar’s delivery zone;
failure to contact the Buyer by phone or email at the time of delivering the Order;
failure to deliver the Buyer’s Order due to lack of information, direction or
authorization from the Buyer at the time of delivery; or
the Buyer’s failure to provide a valid OTP to the PDP for receiving delivery
Refunds: The Buyer may be entitled to a refund for prepaid Orders, post deduction of
cancellation fee, if any for reasons mentioned above or in a manner as deemed fit by
Mr.Bazzar in its sole discretion, if refund has been requested due to the following reasons:
If the Order could not be delivered within 2 hours;
If the Merchant cancels the Order due to reasons not attributable to the Buyer,
including but not limited to store being closed, non-availability of items, store not
servicing online Orders, overcrowding at store, etc.;
Order value depending upon the nature of issue. Mr.Bazzar reserves the right to consider
the cancellation and refund request and determine if such cancellation and refund
request satisfy any of the aforesaid conditions, in which case Mr.Bazzar shall process the
cancellation request and refund to Buyer.
The Buyer shall verify his/her Order and the products before
providing OTP to the PDP and any issue with respect to the product or Buyer’s Order
shall be notified immediately, and cancellation request shall be placed before providing
OTP to the PDP. Once OTP is provided to the PDP, it shall be deemed that the Buyer
has accepted delivery of his/her Order and once he/she has accepted delivery, the
Buyer cannot cancel the Order and/or claim refund.
In case of the complaint of any spurious product, the liability shall
solely lie with the Merchant selling the product. Mr.Bazzar is merely facilitating the
transactions between the Merchant and the Buyer and therefore, Mr.Bazzar shall assume
no liability with respect to the products sold by the Merchant. Mr.Bazzar strictly
discourages dealing of any spurious product on its Platform and shall reserve the right
to report such incidents to the concerned authorities for appropriate legal actions.
Cancellation of a Pick-up and Drop order after the delivery partner has reached the
location but has not picked up the items may invite a cancellation fee in the range of Rs.
40 to Rs. 75 (based on the base delivery fee in the city).
Cancellation of a Pick-up and Drop order after the delivery executive has picked up the
delivery items will result in a cancellation fee being charged equivalent to the entire
service fee.
